Legal
Privacy Policy
Last updated: November 3, 2026
This Privacy Policy explains what information FlyDirect collects when you visit our website or call our booking line, and how we use and share it.
1. Information we collect
We collect information you give us directly, including:
- Your name, phone number, and the travel service you need.
- Trip details you share, such as departure and destination cities, travel dates, and passenger count.
When you call our phone line, we may collect:
- Your phone number and the time and duration of the call.
- Recordings and notes of the call, used for quality, training, and booking.
When you visit this website, our hosting and analytics providers may automatically collect technical information such as your browser type, device, pages viewed, and approximate location, and may use cookies or similar technologies.
2. How we use your information
We use your information to:
- Connect you with a travel specialist who can search, book, or change your flight.
- Follow up about your request.
- Measure call quality, improve our website, and prevent fraud or misuse.
- Comply with legal obligations.
3. Who we share it with
To fulfill your request, we share your contact details and trip details with the airlines, booking partners, and travel specialists needed to complete your booking. Those parties may contact you by phone or text about your request.
We also share information with trusted vendors who help us run our business, such as hosting, database, call-handling, payment, and analytics providers. We do not sell your personal information for its own sake, and we do not share it for unrelated marketing without your permission.
We may disclose information if required by law or to protect our rights and users.
4. Communications and consent
By submitting a request or calling us, you agree that we and our partner service providers may contact you about your request by phone or text message, including through automated means. You can ask us to stop at any time by replying STOP to a text or asking the person who called you.
Message and data rates may apply. Your consent is not a condition of any purchase.
5. Cookies and analytics
We use cookies and similar technologies to keep the site working and to understand how visitors use it. You can control cookies through your browser settings. Disabling them may affect some features of the site.
6. How long we keep information
We keep request and call information for as long as needed to provide services, resolve disputes, meet legal requirements, and maintain accurate business records. When it is no longer needed, we delete or de-identify it.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your choices and rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses. To make a request, call (888) 888-8888. We will respond within the time required by applicable law.
9. Children
Our services are intended for adults who are booking travel for themselves or others. We do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the site after changes means you accept the updated policy.
11. Contact us
Questions about this policy? Call (888) 888-8888.